Last Updated: 12 January 2025

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Please read these Terms and Conditions ("Terms") carefully before using the services provided by Improva. By accessing or using our website, products, or services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must not access or use our services.

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Definitions

• "Company", "we", "our", or "us" refers to Improva.
• "Client", "you", or "your" refers to any individual or organization using our services.
• "Services" refers to all offerings including AI/ML solutions, software development, mobile apps, cloud infrastructure, data analytics, and engagement models (project-based, team augmentation, managed services).

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Scope of Services

Improva provides a range of technology and consulting services including:

• AI & ML Services (Generative AI, NLP, Predictive Analytics, etc.)
• End-to-End Software and Mobile App Development
• Data Analytics and Cloud Infrastructure Solutions
• Custom engagement models: project-based, team augmentation, and managed services
• All services are tailored based on mutually agreed scope, budget, and timeline defined in a written agreement or statement of work (SOW).

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Client Responsibilities

By engaging with Improva, you agree to:

• Provide accurate and complete information required for service delivery
• Cooperate in a timely manner to avoid project delays
• Comply with applicable laws and regulations
• Pay all agreed fees in accordance with the payment terms outlined in the invoice

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Intellectual Property Rights

Unless otherwise agreed in writing:

• All pre-existing intellectual property used in the project remains the property of its original owner.
• Custom deliverables created under a project may become the intellectual property of the client upon full payment.
• Improva reserves the right to use non-identifiable elements of completed work for portfolio and marketing purposes.

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Confidentiality

Both parties agree to maintain the confidentiality of all non-public information shared during the engagement. Neither party shall disclose such information to third parties without prior written consent, except where required by law.

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Payment Terms

• Payment amount, due dates and terms will be specified in each invoice.
• Improva reserves the right to suspend services for delayed payments.
• Late payments may incur interest or additional administrative fees as outlined in the invoice or agreement.

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Termination

Either party may terminate the agreement with 30 days' written notice for any reason. Upon termination, the client shall pay for all services rendered up to the termination date, and any applicable termination-related fees stated in the contract.

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Limitation of Liability

To the maximum extent permitted by law, Improva shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the specific service in question

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Warranties and Disclaimers

• Improva provides services on an “as-is” basis.
• We do not guarantee that the services will be error-free or uninterrupted.
• Any third-party tools or services used are subject to their respective terms and warranties.

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Data Protection & Privacy

Improva processes personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). For more details, please refer to our Privacy Policy.

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Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of State of Delaware, United States without regard to its conflict of law provisions.

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Dispute Resolution

The parties shall make a good faith effort to resolve any disputes arising during the term of this Agreement. If the parties are unable to resolve the dispute, either party may submit the matter to binding arbitration by the American Arbitration Association (AAA), at an AAA location chosen by the party initiating the dispute resolution. Arbitration will be conducted via Zoom video conferencing. The parties shall share equally in the cost of arbitrating their dispute. The decision made by the AAA will be final, binding, and enforceable in all courts of competent jurisdiction throughout the United States.

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Modifications

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated "Last Updated" date. Continued use of the services after such changes constitutes acceptance of the revised Terms.

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Contact Us

If you have any questions about these Terms, please contact us at support@improva.io